Terms & Conditions

1 About These Terms and Conditions

1.1 Please read these Terms and Conditions carefully together with your booking confirmation and anything else we confirm to you in writing as these will make up your agreement with us. If you have booked your stay with a third-party, then they may have further terms and conditions. Please discuss this with your third-party booking agent.
1.2 These Terms and Conditions are amended from time to time. Please keep up to date with all changes made. You are bound by the terms and conditions at the time you make your booking unless we notify you of any change or send you updated terms and conditions.
1.3 These Terms and Conditions apply when you reserve a room with Britannia Hotels or the Elite Venue Selection. You will be asked to confirm your acceptance to these Terms and Conditions at the time of making a reservation.
1.4 In this contract:
1.4.1 ‘we’, ‘us’, ‘our’ or ‘Britannia’ means Britannia Hotels No.2 Limited;
1.4.2 ‘you’ or ‘your’ means the person reserving a room;
1.4.3 ‘Hotel’ means one of the hotels which is owned or operated by Britannia Hotels No.2 Limited.
1.4.4 ‘Terms and Conditions’ means these terms and conditions as amended from time to time.
1.4.5 ‘Party’ means the people included within your booking.
1.5 If you have any questions about these Terms and Conditions or any reservation you have made, please speak with us at one of our Hotels or contact us by:
1.5.1 visiting our website at https://www.britanniahotels.com/contact-us
1.5.2 calling us on 0333 323 1574.
1.6 Telephone lines are open between Monday - Friday: 8am – 6:30pm and Saturday - Sunday: 9am – 5:30pm. Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages. Calls to 08 numbers are charged at 13p per minute + your chosen phone company access charge.
1.7 We may record telephone calls for training and monitoring purposes.
1.8 We recommend that you contact us by phone as there may be a delay in responding to emails or post.
1.9 As an environmentally friendly business we endeavour to minimise our use of paper. Our preferred communication method is phone or email, and as such we will wherever possible use this method to communicate your holiday details to you. On receipt of a UK mobile number we will also communicate your holiday details by SMS if no email address is available. Hard copy correspondence will only be available in exceptional circumstances.
1.10 You, your Party or any guest/visitors to the Hotels must comply with these Terms and Conditions. It is your responsibility to ensure that all members of your Party have read, understood and agreed to these Terms and Conditions prior to visiting any of our Hotels.

2 Who are we?

2.1 We are Britannia Hotels No.2 Limited, (trading as Britannia Hotels and The Elite Venue Selection), a company registered in England and Wales under company number: 08478476. Our registered office is at: Halecroft, 253 Hale Road, Hale, Cheshire, WA15 8RE. Our VAT number is: 163 0553 30.
3 Making a Booking
3.1 You may reserve one or more rooms on our website, by phone, or by one of our third party selected agents. You may also attend the Hotel reception to see if there is a room available. Please read and check your booking carefully before completing it. If you spot an error, please contact us as soon as possible.
3.2 Your booking is only confirmed when we provide you written or oral confirmation of your booking.
3.3 You must be at least 18 years old to make a reservation. Those under 18 years old are not permitted to stay in one of our Hotels unless a parent or guardian is also staying.
3.4 In the event of an obvious or palpable error, however this may have occurred or be displayed, we reserve the right to decline your booking and refund you the amount paid.
3.5 Our prices vary daily, dependant on a number of factors such as demand and location. Meals and other extras are not included within the room price unless otherwise stated at the time of making your booking. All other meals and extras must be paid for separately.
3.6 Only those people on your booking are permitted to stay at the Hotel. You are not permitted to exceed the maximum occupancy of the room. In the event that you do exceed the maximum occupancy at any time you and your Party will be asked to leave the Hotel with no refunds or compensation. The maximum occupancy of each room type is listed on our website.
3.7 Please note that photographs on the website and in advertising material are for illustration purposes only. Your actual room may differ from the photograph shown.

4 Advanced Saver

4.1 Advanced saver is a booking prepaid at the time of booking. The booking is non-refundable in the event of cancellation by you.
4.2 A credit/debit card is required at the time of booking to pay for the reservation. The payment card must be produced upon check-in at the Hotel along with photo ID matching the identity shown on the card.
4.3 If you have made a pre-paid booking at the Adelphi Hotel, International Hotel, Britannia Airport Hotel Manchester or the Norbreck Castle Hotel you will be required to check-in online before your stay and the following term will apply:
4.3.1 Two days before your scheduled arrival date you will receive an email reminder about online check-in and along with a second reminder one day before your scheduled arrival date. If online check-in is not completed by 23:59 of the day before arrival, we may cancel your booking. If your booking is cancelled, no refund or compensation will be given.
4.4 Should you wish to make any changes, a £15 amendment fee plus any difference in price for the new reservation, will be charged. All changes are subject to availability at the time of amending the booking.

5 Pay On Stay

5.1 With a Pay on Stay booking, a credit/debit card is required at the time of booking to guarantee the reservation. The credit/debit card will not be debited unless you fail to arrive for the reservation as per clauses 5.4 and 5.5.
5.2 The payment card must be produced upon check-in at the Hotel along with photo ID matching the identity shown on the card. Payment for your stay will be made upon arrival.
5.3 If you wish to pre-pay or pay by any other means, please contact the central reservations office.
5.4 You may cancel your reservation up to 23:59pm local Hotel time on the day before arrival without any financial penalty. Cancellations received after this time will be charged for the first night of your stay.
5.5 If you fail to arrive and have not cancelled your reservation in the allocated time you will be charged for the full amount of your booking.

6 Book Now – Pay Later

6.1 If you have made a booking at the Adelphi Hotel, International Hotel, Britannia Airport Hotel Manchester or the Norbreck Castle Hotel, but did not pay at the time of making your booking, you will be required to pay and check-in online before your stay and the following terms will apply:
6.1.1 You must pay for your booking and complete the online check-in before 23:59 of the day before arrival. We may cancel your booking if you fail to pay for your booking or complete the online check-In by 23:59 on the day before arrival.
6.1.2 Failure to pay for your booking or complete the online check-in will result in your card being charged the for first night of your booking.
6.1.3 If your booking is cancelled, you will not be able to check in on arrival. If you do still arrive at the hotel, we cannot guarantee there will be rooms available nor if there are, that they will be at the same price as originally booked. No compensation or refund will be provided if your booking is cancelled under clause 6.6.1.
6.1.4 If you make the payment for your booking but do not complete the online check-in, your booking may still be cancelled.

7 Champagne Break and Pamper Break Package

7.1 The Champagne Break package is available in selected Hotels. Each Champagne Break deal includes:
7.1.1 Two nights on a Bed & Breakfast basis with two people sharing a standard twin/double room.
7.1.2 Evening meal on each night of your stay at our designated restaurants within the chosen Hotel.
7.1.3 One bottle of Champagne or sparkling wine upon arrival. Alcohol free sparkling wine is available if requested at the time of making the booking.
7.2 The Pamper Break package is available in selected Hotels. Each Pamper Break deal includes:
7.2.1 Two nights on a Bed & Breakfast basis with two people sharing a standard twin/double room
7.2.2 Evening meal on each night of your stay at our designated restaurants within the chosen Hotel.
7.2.3 One bottle of Champagne or sparkling wine upon arrival. Alcohol free sparkling wine is available if requested at the time of making the booking.
7.2.4 25% reduction from the listed price for pre-booked health & beauty treatments. All treatments are subject to availability and must be pre-booked directly with the Hotel before arrival.
7.3 Both the Champagne Break and Pamper Break are subject to availability and are only available at selected Hotels and on selected dates. Certain dates may be subject to a minimum night stay restriction. The full booking fee is payable at the time of booking and is non-refundable. The Champagne Break and Pamper Break is subject to change without prior notice. Any upgrade to the rooms will result in a supplement being added.

8 Blue Light Card Discount

8.1 A 10% discount is available to any active emergency services workers who hold a Blue Light Card. The discount is only for the 'Pay On Stay' room rates at all of our Hotels. The discount apples to one room booking per card.
8.2 To claim this discount:
8.2.1 When checking availability, enter the promo code PBLUE.
8.2.2 Select the 'Blue Card' rate.
8.2.3 A valid Blue Light Card must be provided on arrival. If you fail to provide a Blue Light Card you will be charged full price for your booking.

9 Best Price Guarantee

9.1 Our rates change regularly throughout each day. The Britannia Best Price Promise means that if after booking on our site, you find within the next 24 hours, a lower rate for the same Hotel you have booked, for an identical reservation, we will match that rate subject to the terms set out in these Terms and Conditions.
9.2 The comparison reservation must be made through an authorised Britannia sales agent and must be available for a valid & identical booking to that made upon the Britannia website.
9.3 All comparison reservation rates must be available to the general public and be verifiable by us.
9.4 Where a claim covers multiple nights, the rates will be compared for each night individually.
9.5 Best Price Promise does not apply to negotiated or corporate rates, discounted rates for groups or individuals such as Government employees, package rates that include room and extras such as car parking or beauty treatments, or rates on any website that does not disclose the Hotel name/brand until reservation is completed.
9.6 To claim a Britannia Best Price Promise rate you must complete the claim form which can be found at https://www.britanniahotels.com/claims. You must submit the form within 24 hours of making the original reservation.
9.7 We are not responsible for any fees incurred as a result of cancelling any prior reservation.
9.8 We reserve the right to modify or cancel this offer along with these Terms and Conditions, at any time, at our sole discretion.

10 Grand Rewards Card

10.1 To apply to be a Grand Rewards Card member you should email grandrewards@britanniahotels.com for further details. Once you have provided the required information you will be sent a Grand Rewards Card in the post. You may withdraw from being a Grand Rewards Card member at any time by emailing grandrewards@britanniahotels.com. After withdrawing all points obtained will be lost and all vouchers will be no longer valid.
10.2 Points can be collected for any stay at our Hotels or use our conference/banqueting facilities, purchase food, beverages or health and beauty treatments. You will receive 1 point for every £1 spent at our Hotels. You must provide your Grand Rewards Card each any every time you make a payment. If you fail to provide the card no points will be added to your account.
10.3 If you book your next stay with us before checking out at the reception desk, you will receive double points on the booking.
10.4 Points for accommodation are only awarded on bookings made directly through Britannia, either by Call Centre, Website or direct at a Hotel. Any bookings made via a 3rd party website or agents are exempt from receiving points.
10.5 The points for accommodation are awarded at the point of check in and not at the time the booking is made. Points are not awarded when the booking or payment is made using vouchers or other offers.
10.6 When you reach 250 points you will receive a £25.00 voucher (herein called a Grand Rewards Voucher). Grand Rewards Voucher for other denominations are available for example 500 points = £50 voucher, 750 points = £75 voucher. All vouchers are in denominations of £25.00, the maximum Grand Rewards Voucher amount is £100.00. All Grand Rewards Voucher must be used prior to the expiry date detailed.
10.7 Not all Hotels are part of the Grand Rewards Card scheme. We may at any time change which Hotels accept & issue Grand Rewards Voucher. All other Hotels may decline any payments being made with Grand Rewards Vouchers. Please contact us to confirm which Hotels are part of the Grand Rewards Voucher scheme.
10.8 Grand Rewards Voucher can only be used to pay for accommodation and can only be used when booked through Britannia directly. Any third-party bookings agents will not accept these vouchers. You may pay up to 80% of the booking value with a voucher. Grand Rewards Voucher cannot be exchanged for cash or any other goods/services.
10.9 You must take the Grand Rewards Voucher and card with you to pay the final balance on arrival, if you are unable to produce the Grand Rewards Voucher the Hotel will ask for an alternative payment.

11 Payment

11.1 Credit/debit cards: You can pay for your booking on the following credit/debit cards: Visa, Mastercard, American Express, JCB, China Union. Payment can be made via our website or over the phone. At the time of the booking/payment we will require:
11.1.1 The long card number;
11.1.2 The last three digits of your security code;
11.1.3 Expiry date;
11.1.4 Cardholder’s name and address;
11.1.5 For payments via the website there may also be additional payment verification which will vary dependant on your bank.
11.2 Cheques: If you wish to pay via cheque, please contact us to confirm our agreement beforehand. We cannot accept payments via cheque if your reservation is within 30 days of booking. If we agree to you paying by cheque you must write your name and booking reference on the back of the cheque and make it out to Britannia Hotels No.2 Limited. Please send the signed cheque to Guest Solutions, BH House, Trafford Park, Stretford, Manchester M17 1JT. We do not accept post-dated cheques. We will charge an additional £30 administration charge for dealing with cheques refused by the bank. Your booking shall not be confirmed until such time as the cheque has cleared with our bank and we have acknowledged receipt of the payment.
11.3 Electronic bank transfers: If you wish to pay via electronic bank transfer, please contact us to confirm our agreement beforehand. We will provide you with our bank details for the payment. You must use your booking reference on the payment reference. If you fail to use the reference, we may not be able to trace your payment. Please note that bank transfers can take up to 7 days to clear. Your booking shall not be confirmed until such time that the payment has cleared and we acknowledge receipt of the payment.
11.4 Cash: All our hotels operate on a cashless basis and will only accept card payment for bookings and all other items purchased within the hotel. If you wish to pay by cash, you must seek our prior agreement to do so due. We may refuse to accept payments by cash. We will however make reasonable adjustments to accept cash payments if you wish to make payment by cash due to a protected characteristic as defined by the Equality Act 2010. You must however notify us at least 48 hours beforehand so that we can make the necessary arrangements.
11.5 All taxes are included in the price, save for Hotels which are located within an Accommodation Business Improvement District which are subject to a Visitor Charge. These charges vary by location and will be charged at check-in. These include but are not limited do:
11.5.1 Manchester city centre £1 plus VAT per room per night.
11.6 You hereby authorise us to deduct the payment from any credit/debit card you have provided to us for:
11.6.1 costs of any repairs within the hotel caused by damage by you or your Party.
11.6.2 replacement of Hotel property in the event that you or your Party damage or remove items from the Hotel:
11.6.3 costs of cleaning required in the Hotel as a result of your actions or negligence.

12 Over Bookings

12.1 In the event that no room is available to meet your reservation, we will endeavour to find suitable alternative accommodation with one of our other Hotels of an equal or better standard to the Hotel holding your booking.
12.2 Where we have more than one Hotel in an area, we may sometimes be required to switch your booking from the Hotel you originally booked to one of our other nearby Hotels.
12.3 In the event that we are unable to provide you with a room in either the Hotel you have booked or an alternative Hotel we unfortunately will have to cancel your reservation. We will provide you with a full refund however no compensation or expenses will be paid.
12.4 We may have to reallocate you to a different room from the one you had originally booked. If possible we will attempt to move you to a better room than original booked but this is not always possible. No refund, compensation or expenses will be paid.
12.5 All charges quoted include V.A.T (where applicable) at the time of booking and may be amended to incorporate any subsequent changes in V.A.T regulations or rates.

13 Group Bookings

13.1 When booking 9 or more rooms, different policies and additional supplements will apply. Please see our group booking terms and conditions at https://www.britanniahotels.com/groupbookings which are incorporated into this agreement as additional terms when booking 9 or more rooms.

14 Special Offers

14.1 The following terms apply to our weekly sale offer shown on https://www.britanniahotels.com/weekly-sale unless specifically stated otherwise:
14.1.1 All per person prices quoted are based on 2 adults sharing a standard Twin/Double Room. Single room supplements may apply.
14.1.2 All offers are strictly subject to availability.
14.1.3 Certain dates may be subject to a minimum night stay restriction.
14.1.4 Upgraded rooms will result in a supplement being added.
14.1.5 Includes standard Hotel entertainment but they do not include access to themed break entertainment, private events or any other non-standard entertainment.
14.1.6 Individual offers cannot be combined.

15 Entertainment Breaks

15.1 Entertainment is available at selected Hotels. Some entertainment is included within your room booking. Other entertainment is subject to an additional fee. Please ask reception for more details.
15.2 Entertainment details may be subject to change. All entertainment is scheduled to appear as advertised. However, we reserve the right to make amendments without prior notice for example if scheduled artists/entertainment are unable to perform. No refunds or compensation will be given.
15.3 We reserve the right to change, cancel or postpone entertainment at any time.

16 Checking In

16.1 All guests may be asked to produce photo ID (a valid passport or driver’s licence) on check in at the Hotel. If you are unable to produce a photo ID you may be refused entry to the Hotel.
16.2 Check in and out times vary. Please check with reception or on our website to confirm the times.
16.3 At certain times, such as during the evening/early morning, we may only allow guest whose names are on the booking to enter the Hotel.
16.4 Children aged 16 or 17 years old will be permitted to stay in separate rooms under the responsibility of a parent or guardian. The parent or guardian must also stay in the Hotel at all times the children are within the Hotel.
16.5 We reserve the right to conduct checks on occupancy at any time during your stay.
16.6 We may change your room allocation and/or Hotel location at any point during your stay for any reason.

17 Accessibility and Equality

17.1 Britannia is proud to operate a zero tolerance to any form of discrimination. We strive to operate hotels so that they are accessible to all regardless of race, gender, disability or any other protected characteristics as set out in the Equality Act 2010.
17.2 You must tell us at the time of booking if any member of your party is ill or has any form of disability or incapacity, so that we can consider any reasonable adjustments prior to concluding your booking. You are required to update us with any change in circumstances prior to and during your booking which may affect your booking.
17.3 In some of our hotels we have accessible rooms designed for those who have a disability or limited mobility. If you as a result of your disability or incapacity require specific requirements, you must inform us as soon as possible. We will try to accommodate any disabled guests needs as much as reasonably possible. All rooms are subject to availability.
17.4 Please note that some of our Hotels are in historic buildings which historically have not been designed with accessibility in mind. Please let us know if you require any assistance.
17.5 For further information regarding special facilities or adjustments we may be able to make, please call 0333 323 1574, between 9.00 am and 5.30pm Monday to Friday (except bank holidays).

18 Our Right to Cancel

18.1 We may cancel any reservation at any time for any reason. Apart from the exceptions as set out in clause 18.3, we will provide you will a full refund for any cancelled reservation.
18.2 We may also cancel your reservation if there is an event which is outside our control. These may include (but are not limited to) fire, flooding, industrial action, explosion, disease, power failure, water supply failure, emergency evacuations or health and safety issues. In these cases, we will contact you as soon as possible to let you know. We will attempt to move your booking to another Hotel in the area. If you have already made a payment and we are unable to move you to another Hotel, we will refund you.
18.3 We will not refund any payments made and you are liable for the full booking fee in the event the cancellation is due to:
18.3.1 Your failure to pay us when a payment is due; or
18.3.2 Your breach of these Terms and Conditions or any additional terms or Hotel rules in any way; or
18.3.3 Where you have previously breached any contract between us in any way.
18.4 In the event that a cancellation is due to one of the reasons set out in clauses 18.3.1, 18.3.2 or 18.3.3 then we reserve the right to pursue you for any unpaid fees. Our rights in respect of breach of contract are fully reserved.
18.5 If we cancel your reservation/booking, you will not be entitled to any other compensation or to claim for any losses suffered.

19 Your Conduct

19.1 You and all of your Party on your bookings or any other visitors to one of our Hotels must not:
19.1.1 act in any way which can be consider threatening, abusive to any of our staff or any other Hotel guest or visitor at any time;
19.1.2 act in any way to disturb other guests staying at the Hotel which includes but is not limited to playing loud music in your room which can be heard from outside the Hotel room;
19.1.3 smoke anywhere inside the Hotel or our buildings. This includes the smoking of e-cigarettes. Smoking is only permitted outside in a designated smoking area. Smoking inside one of our buildings will result in a £200 fine. You must ensure that all cigarettes are properly extinguished and disposed of in the bins provided;
19.1.4 engage in any unlawful activities while staying with us. This includes but is not limited to the consumption or possession of any illegal substances;
19.1.5 cause any health and safety hazard which presents a risk to anyone within the building. If you spot something which might be a risk, you must report is to us immediately;
19.1.6 tamper, cover or in any way interfere with any fire alarms, smoke detectors or other emergency equipment;
19.1.7 bring or use portable heating appliances of any type in the Hotel. All items which produce a naked flame including BBQs, tealights, oil burners and candles are prohibited from the Hotels;
19.1.8 bring into the Hotels any items or store any items which could in the sole opinion of Britannia cause damage to the Hotel or a risk to health and safety of any anyone;
19.1.9 damage, remove or destroy any of our property;
19.1.10 use the Wi-Fi or other technology provided by Britannia to download or access any unlawful or obscene material.
19.2 In the event you or your group or any other guest staying with you breaches the terms of this agreement we reserve the right to (without prejudice to any other rights under the terms of these Terms and Conditions or otherwise):
19.2.1 Cancel your reservation with immediate effect and remove you and your Party from the Hotel. This may include cancelling any key cards.
19.2.2 Prevent you from re-entering the Hotel or any other Britannia Hotel.
19.2.3 Remove any item left in the room and Hotel and dispose of them at no cost or liability to us.
19.2.4 Retain all sums paid to us with your booking and charge you the full amount for your booking.
19.2.5 Refuse all future booking from you and your Party.
19.3 In the event you breach the terms of this agreement in any way, we shall not be liable for any refund or compensation.
19.4 Please ensure that at the end of your stay that you remove all of your property from the Hotel. We shall not be responsible for any personal belongings left at the Hotel.

20 Food and Drink (Food Allergies)

20.1 As part of your booking, you may be offered Bed & Breakfast or Dinner at an additional price.
20.2 Bed & Breakfast includes your room booking along with our buffet breakfast.
20.3 Dinner, Bed & Breakfast includes Bed & Breakfast as above, along with your evening meal on the day of your booking at our designated restaurant. This may be table service or buffet dependant on the Hotel and the time of year. Please check with reception to confirm. Not all of our restaurants are included within the package. Bar food is not included. Please ensure you check with reception or restaurant staff beforehand.
20.4 Please check the opening times and serving times at reception. You will not be offered a refund if you miss your meal.
20.5 If you, a member of your Party or guest has any allergy, intolerances or special dietary requirements you must inform us prior to eating at the restaurant. You must do this each time you attend the restaurants as we cannot guarantee the same staff members will be working. We strive to ensure that there is no cross contamination of any allergens, however we cannot guarantee this. Our staff will give you as much information as they can in relation to the ingredients and how the food is prepared so you can make an informed decision of what to eat.
20.6 If you have not included a meal within your booking, you may still use our restaurants at an additional fee. We also offer alternative restaurants and bar food in some of our Hotels. Please ask reception for details.
20.7 At Britannia, we operate a “Challenge 25” policy. Where it appears to the person selling the alcohol that the customer may be under the age of 25 years, ID can be requested. Because of this you may be asked to produce identification if you appear under the age of 25, to prove you can lawfully purchase alcohol. We accept passports or driving licences only. Any other form of identification won’t be accepted. Britannia reserves the right to refuse the sale of alcohol to an adult if they’re accompanied by someone who we believe is under the age of 18 without ID.

21 Pet Terms and Conditions

21.1 Some (but not all) of our Hotels are dog friendly. A dog must be added on at an additional charge at the time of booking. We will not accept any dogs which are not included within the booking. We do not allow any other pets or animals within our Hotels.
21.2 Pets are not accepted at the Grand Hotel in Llandudno, the Grand Metropole Hotel, Norbreck Castle in Blackpool, Trecarn Hotel Torquay and The Cavendish Hotel (with the exceptions of assistance dogs who are trained and certified and which are notified to us on booking). We reserve the right to restrict access for dogs at any Hotel at any time.
21.3 We do not allow any dogs at the Hotel which are classed as a dangerous dog under the Dangerous Dogs Act 1991. If a dog were to display aggressive behaviour its owner would be required to remove it from the Hotel grounds immediately. Dogs that are deemed to be a nuisance or danger to other Hotel guests must be removed from the premises immediately. The Hotel may remove any dog at their own discretion.
21.4 We may ask for a deposit for a dog booking which will be returned to you once we have confirmed that there is no damage or additional cleaning required to the room. The deposit is payable on arrival and will be refunded at the end of your stay if your room is in the condition it was prior to your visit. The deposit amount varies by Hotel, please contact the Hotel directly for specific information. We reserve the right to retain the deposit and charge you additional costs in the event that there is damage to the room, or we have to do additional cleaning.
21.5 All dogs are charged at an additional fee starting at £10 per pet per night or £25 per pet per stay. The fee is payable on arrival and non-refundable. At The Royal Bath Hotel in Bournemouth the cost per night for your pet is £20. If visiting the Hotel for an event, the amount charged per night and as a deposit for your pet may vary.
21.6 Only resident's dogs are allowed on Hotel grounds. All dogs must be kept on a leash at all times including external areas. Dogs are not to be left alone at any time within the Hotel or the grounds unless we agree in writing to the contrary.
21.7 Any fouling in bedrooms, public areas and grounds must be cleaned up immediately and the area sanitized to our satisfaction. Failure to do so will result in additional charge of £50.
21.8 Dogs are not allowed in any restaurant or bar area (except assistance dogs). Dogs are not allowed in the leisure clubs. The Hotels do not provide food for dogs.
21.9 Dogs are not allowed into private function rooms unless prior written agreement is provided by the Hotel.
21.10 We do not accept liability for any loss, damage or illness to pets.
21.11 The Hotel staff will not give any assistance with the care and cleaning up after pets. Your room(s) will not be serviced whilst the animal is in situ.

22 Spa, Pool, Treatments and Gym facilities

22.1 Some of our Hotels have additional facilities which have their own terms and conditions and terms of use. Please contact the hotel for any additional terms and conditions.

23 Wi-Fi

23.1 Free Wi-Fi is accessible in all public areas and bedrooms within the Hotels.
23.2 By using our Wi-Fi, you consent to the terms of use.
23.3 We cannot guarantee that the Wi-Fi will be working in all areas at all times.

24 Golf Breaks

24.1 If you wish to play golf during your stay at one of our Hotels with a golf course you must immediately contact the Hotel directly to book your tee times after booking.
24.2 To enquire in advance about available tee times please contact the Hotel directly. Golf & Country Club Hotels Contact Numbers are as follows:
24.2.1 Sprowston Manor – 01603 410 871
24.2.2 Meon Valley – 01329 833 455
24.2.3 Hollins Hall – 01274 530 053
24.3 All golf is subject to availability and weather conditions. We cannot be held responsible for inclement weather conditions or anything else which may prevent play and will therefore not provide any refunds or compensation should play be affected.
24.4 We cannot be held responsible if you fail to book tee times or if tee time reservations are lost, missed or if the course is closed for any reason.
24.5 During the winter months, golf may be played on temporary greens and tees.
24.6 Golf clubs/courses have the right to refuse the use of golfing facilities to any person(s) and in particular if the person(s) is not meeting the appropriate dress code required. No refunds or compensation will be given.
24.7 Handicap courses have the right to refuse access if players are not able to produce a valid certificate as proof of handicap. No refunds or compensation will be given.
24.8 By using the golf facilities with our Hotels, you consent to our golf terms and conditions and policies which are available at golf reception.

25 Parking

25.1 Parking is available at some Hotels. Parking is on a first come first serve basis unless booked as part of our Stay & Fly Parking. For details, please see clause 26.
25.2 Within some of our Hotels we operate parking charges. In these Hotels you must register your registration with reception every time you enter the Hotel grounds. Failure to do so may result in a fine.
25.3 Third parties operate and monitor the parking at our Hotels. If you are issued with a ticket and you wish to contest it, you must contact the parking operator directly.
25.4 Please remember to secure any vehicles and not to leave any valuable items on display. Cars and their contents are left entirely at the owner’s risk. We reserve the right to remove at the owners cost any car which has been left at our Hotels without our consent for longer than your booking. Further we may remove your car at your costs at any time in the event that it is causing an obstruction.

26 Stay & Fly Parking

26.1 All Stay & Fly airport parking bookings are non-cancellable.
26.2 During busy periods your car may need to be parked at one of the other Britannia Hotels in the area. If this is the case, you will be notified.

27 Infectious or Contagious Medical Conditions

27.1 It is necessary that we protect the health of other guests and staff, if you or any member of your party has or just had an infectious or contagious medical condition, we reserve the right to cancel your booking prior to your arrival or ask you to leave the hotel if you have already checked in. We may also ask you to stay in your room to prevent any other guest or staff member being exposed.
27.2 You should inform us immediately should any such condition develop within four (4) weeks of your arrival or whilst you are staying with us.

28 Disputes

28.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided during your stay then please contact reception. Please note that we may not be able to resolve any complaint if you fail to notify us during your stay.
28.2 If you have a complaint after your stay you can contact the Hotel directly to discuss the complaint or contact us using the https://www.britanniahotels.com/contact-us.

29 Safe & Secure Environment

29.1 We want to maintain a safe and secure environment for you and your family and may ask for your identification on arrival. We don’t knowingly allow anyone to use or visit our Hotels who is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Sexual Risk Order, Risk of Sexual Harm Order or Child Abduction Notice.
29.2 Guests remain responsible for looking after their own belongings. If you are bringing anything valuable on your stay you should check it is adequately covered by your insurance. We cannot accept any liability for loss or damage to your belongings.

30 Cybercrime and Fraud

30.1 Please be aware of the increase in cybercrime and fraud. If you receive an email that appears to come from Britannia Hotels, but which provides different bank details or different or unusual references it is unlikely to be genuine. Please do not reply to that email or act on any information contained in it but contact us immediately to check the account details. We will not accept responsibility if you transfer money into an incorrect account.
31 Your privacy and personal information
31.1 Our Privacy Policy is available at https://www.britanniahotels.com/privacy-and-cookie-policy.
31.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

32 Marketing communications

32.1 If you sign up to receive email marketing communications from us, we will send you emails with details of special offers and promotions as well as relevant news and information. An unsubscribe link will be featured on each message we sent to you, should you no longer wish to receive these emails please click the link and follow the instructions. You may withdraw consent at any time by contacting dpo@britanniahotels.com and stating you wish to withdraw your consent for full or partial processing.
32.2 We will not share your details with any third party.

33 Hotel Proprietors Act 1956

33.1 Under the Hotel Proprietors Act 1956, a hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest's property even though it was not due to any fault of the proprietor or staff of the hotel.
33.2 This liability however-
33.2.1 extends only to the property of guests who have engaged sleeping accommodation at the Hotel;
33.2.2 is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;
33.2.3 does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.
33.3 This notice does not constitute an admission either that the Act applies to this Hotel or that liability there under attaches to the proprietor of this Hotel in any particular case.

34 Limitation on our liability

34.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we cannot be held responsible for any:
34.1.1 Consequential losses
34.1.2 loss of income, sales or revenue;
34.1.3 loss of business;
34.1.4 business interruption;
34.1.5 loss of profits or contracts;
34.1.6 loss of anticipated savings;
34.1.7 loss of data;
34.1.8 loss of reputation and/or goodwill; or
34.1.9 any other losses.
34.2 Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.

35 Legal

35.1 No one other than a party to this contract has any right to enforce any term of this contract.
35.2 If any provision of these terms is found by any court or administrative body of competent Jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and all such provisions not affected by such invalidity or unenforceability shall remain in full force and effect.
35.3 The laws of England and Wales apply to these terms.
35.4 Any disputes in relation to our Hotels located in England and Wales will be subject to the exclusive jurisdiction of the courts of England. Any dispute with any of our Hotels in Scotland will be subject to the non-exclusive jurisdiction of the courts of England.